Cancellation and Refund
Delivery & Acceptance of goods
Patil Computers will initiate the dispatch of goods through delivery by our own in-house team, in original packing for PCs, Printers & Notebooks. However in case of select products where additional packaging is required to secure the product from transit damage, Patil Computers may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging.
Non-acceptance of goods for any reason other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.
Patil Computers will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable. If such returned goods are to be redelivered without order cancellation, Patil Computers can charge an additional 2% of the cost of goods or Rs. 500/- whichever is higher towards the freight cost. However, if cancelled, cancellation charges of 5% of cost of goods will also be charged additionally.
DOA (Deficient On Arrival) Policy
A product having hardware failure due to manufacturing defects within a period not exceeding 14 (fourteen) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the Manufacturer Service Center. The first attempt shall be to repair and restore the product.
To be able to claim DOA the following aspects are taken into account:
The fault prevents the product from optimum performance.
While returning your product, you should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, cartridges, paper trays, USB receiver and original packaging are available for return.
There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
Attach a copy of sales slip inside the box with the following information: report number, name, surname and contact details of the customer, serial number, part number and description of the defect or failure.
In case you notice the package, contents missing or find physical damage while unpacking (dents, bumps, cracks, leakage of fluid, scratches) you should immediately contact Patil Computers and arrange for sending the equipment back to the designated location.
Standard Warranty
All materials and products (including but not limited to software) and services, included on or otherwise made available to you through the website shall be covered by standard product warranty offered by the manufacturer. The products are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products.
In case of any manufacturing defect that is identified during the warranty period, the customer should contact the authorized Service Center with the following details: product owner details, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.
If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.
It is your responsibility — or that of the person receiving the goods on your behalf — to ensure that the package is properly sealed and not tampered with.
Customer Communication
Patil Computers will communicate with you about your order and the purchased product through email, SMS or telephone. You are requested to provide valid email address and telephone and/or mobile number while registering.
Patil Computers may contact you telephonically or via email to introduce new Patil Computers offerings, and if you do not want Patil Computers to contact you, you may opt out during registration.
When you visit the Site or send emails to Patil Computers, you are communicating electronically. We may respond via email or by posting notices on the Site. You agree that all such notices, disclosures, and other communications provided electronically by Patil Computers satisfy any legal requirement that such communications be in writing.
Limitation of Liability
The liability, if any, of Patil Computers towards a user under this Agreement shall be limited to the amount payable by User to Patil Computers.
Patil Computers shall not be liable for any indirect, special or consequential costs or damages of whatever nature, including but not limited to, lost revenues or profits, downtime costs, loss or damage to data or other intangible losses, arising out of or in any way connected with the use of this Website, products and/or services, or with the delay or inability to use this Website, or for any information, materials and/or products uploaded, posted, emailed, transmitted and/or obtained through this Website — whether based on contract, tort, negligence, strict liability or otherwise.
This provision does not limit either party’s liability for: unauthorized use of intellectual property, nor any liability which may not be excluded or limited by applicable law.
Personal, Non-Commercial & Non-Assignable Use
By registering on the Website, you confirm that your use of the Website shall be for your personal purpose and not for any commercial purpose. You confirm that your right to access, use, deal with or transact at the Website cannot be assigned to any other person. Custody of user ID and password to access the Website is solely your responsibility, and you shall be responsible and liable for any misuse of your user ID and password assigned by Patil Computers.
Indemnity
You shall at all times fully indemnify and hold harmless Patil Computers, its officers, directors, agents, employees, and associate companies from any and all claims, damages, liabilities, losses, costs, expenses (including reasonable attorneys’ fees), made by any third party, due to or arising out of your breach of these terms, violation of any law, infringement of third-party rights (including intellectual property), posting objectionable content, online defamation, unauthorized use of account, or misuse of the Website or Services.
Governing Law and Jurisdiction
Transactions on this website shall be governed by, construed, interpreted, and enforced in accordance with the laws of India. Any disputes arising in respect thereto shall be subject to the exclusive jurisdiction of the courts of Coimbatore.
Force Majeure
Patil Computers shall not be liable for any failure and/or delay on its part in performing any of its obligations under this Agreement — or for any loss, damage, costs, charges and expenses incurred by you — if such failure and/or delay is the result of a Force Majeure event. “Force Majeure Event” means any event beyond reasonable control, including but not limited to fire, flood, earthquake, explosion, acts of God, civil commotion, strikes, lockout, industrial action, breakdown of communication/transportation systems, acts of government, restrictions or orders, riots — or any cause preventing timely fulfillment of obligations.
When do you get a refund for a cancelled order?
If the payment was by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in between 7–21 working days for credit cards and 5–7 working days for debit card and net banking orders.